Customer Success Specialist (Cloud ACS)

Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations! Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment.

Key responsibilities

• Facilitate client onboarding and custom process implementation

• Provide daily support through email, phone, and online meetings

• Conduct training and empower clients to maximize the value of Cloud ACS

• Drive product innovation by gathering customer feedback

• Support the Presales team in PoCs coordination

Requirements

• Proactive, customer oriented professional with experience in support of technical clients

• Keen eye for process optimization

• Ability to translate client feedback into actionable insights for our Product Team

• Strong communication and presentation skills

• Ability to explain technical topics clearly and in a structured way

• Details oriented and analytical mind

• Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge

• Fluency in English

Nice to have

• Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes

• Second language - Spanish, French, or Italian is a nice bonus

What we offer

• Collaborative work environment with support from a talented team

• Opportunity to work with a leading device management platform (Cloud ACS)

• Real exposure to global customers, including participation in international conferences and industry events

• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)

• Professional development through training, conferences and knowledge sharing

• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space

• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room