Customer Success Specialist

Customer Success Specialist

Join our dynamic Customer Success team to drive client satisfaction and ensure successful Cloud ACS implementations. As a Customer Success Specialist, you’ll help clients unlock the full potential of our cutting-edge solutions, optimize their workflows, and maximize return on investment. You will be a key player in facilitating smooth onboarding, providing technical support, and influencing product innovation through client feedback.

What you'll do:

• Facilitate and optimize client onboarding and tailor Cloud ACS implementations to meet specific customer needs.
• Provide ongoing technical support, troubleshooting, and guidance through various channels (email, phone, online meetings).
• Conduct training sessions and workshops to empower clients in leveraging Cloud ACS features and driving adoption.
• Collaborate closely with the Product Team by gathering and documenting customer feedback to influence new features and enhancements.
• Manage Proof of Concepts (PoCs) in partnership with the Presales team to showcase Cloud ACS capabilities.

What you bring:

• Several years of experience in customer-facing roles with an understanding of customer success processes.
• Strong communication skills, including written, verbal, and presentation abilities.
• Fluent English (verbal and written); additional languages like Spanish, French, or Italian are a plus.
• Basic knowledge of network protocols and tools.
• Proactive, results-driven, and adaptable mindset with a focus on building strong client relationships.
• Bachelor’s or Master’s degree in a relevant scientific or technical field.

Why join us?

• Work in a collaborative, supportive environment with a talented team.
• Make a tangible impact by influencing product development and helping clients succeed with innovative solutions.
• Flexible working hours
• Kitchen full of snacks and treats (including Good Lood ice cream)
• Multisport card
• Medical care
• Car parking area and bike room
• A relaxed work atmosphere – no dress code, no open space!