Account Success Specialist(s)

We are looking for Account Success Specialist(s) in Poland!

📝 About BeMyGuest

BeMyGuest is the leading aggregator of tours, activities, and attraction tickets in Asia. We have won multiple innovation awards and were named by Fast Company as one of the world's top 50 most innovative companies. BeMyGuest integrates with Asia’s top travel players through multilingual APIs, White Label sites, and our Travel Agents Marketplace.

📖 Job Description

We are looking for Operation Executives to help operators of travel activities maximize the benefits of using our network and booking system by providing them the highest quality level of support they deserve.

🙋🏽 Responsibilities

• Upload and update products’ information, including, but not limited to descriptions, pricing, calendars, photos etc.

• Maintain the integrity and accuracy of products’ information selling on our platforms.

• Provide ongoing support to operators using our platform and booking systems.

• Process bookings that require manual issuance of tickets or vouchers.

• Handle customer inquiries about booking changes, cancellations, refunds or emergency cases via multiple communication channels: Chat, Slack, WhatsApp, WeChat, Email, Phone

⚖️ Skills required

• Accurate and efficient execution skills, with high attention to detail.

• Proven ability to work under pressure, multi-task and meet deadlines.

• Very strong analytical and problem solving skills.

• Experience in working within a high paced environment.

• Team player with the ability to collaborate well.

• Exceptional customer service communication skills.

• Strong writing and speaking skills in English are a must.

• Willingness to work weekends, public holidays and shift hours if required.

🌐 What we are offering

• Full-time position with an award-winning and rapidly growing start-up company

• Competitive package (salary, holidays)

• Travel industry benefits and perks

• Fun, multicultural office environment

• This position will be based remotely in Poland, Kraków