Customer Service Representative (US market)

*** Please note the role is available for Poland-based candidates only.***

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, helping service providers thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.

As a Booksy employee, you’ll join a global team of more than 800 people who are dedicated to building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day, helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values: 

People first: We empower and elevate the service provider, the consumer, and their communities.

Act like an Owner: We take responsibility for our actions and their results.

Work as a Team: We collaborate and care about the success of our team and others.

Shoot for the Moon: We have ambitious goals and overcome obstacles with tenacity.

Sounds interesting? Read on for more!

As we continue to scale and develop our CS department, we are looking for a Customer Service Representative (US market) to support our business clients by addressing their inquiries and ensuring a smooth experience with our platform. This role involves working closely with the US-based customer base, ensuring top-quality service and timely resolutions.

Your Responsibilities:

• Provide assistance and respond to inquiries from US-based business customers through chat and email, offering technical support for the app.
• Handle customer inquiries and manage data through internal systems.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report issues to the technical support team.
• Continuously improve your understanding of the app and enhance your customer service skills.

Our Requirements:

• Fluency in English, both spoken and written (Advanced level C1 or higher).
• Must be available to work at least  160 hours per month, including a 24/7 shift rotation. This includes mainly afternoons (2 PM - 10 PM), nights (10 PM - 6 AM),  weekends, and holidays.
• Excellent interpersonal skills with a customer-focused mindset.
• Ability to adapt quickly and handle challenging situations as they arise.
• Comfortable working under time pressure.
• Willingness to collaborate with an international team and adapt to different cultural norms.

Nice to Have:

• Communicative level of Spanish.
• Experience in customer service, technical support, e-commerce, or any app-based company.
• Interest in the e-commerce field.

What we offer:

• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help (🥳check and learn more about us!).
• Opportunity to develop in an international environment - we have teams in 6 countries, including USA, Brazil and UK
• Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, a cafeteria platform and much, much more :)

Sounds interesting? Apply by completing the recruitment form :)  We're waiting for you!

~ Booksy Team