Client Onboarding Intermediate Analyst with Spanish

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Job Overview

The Client Onboarding Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. The role has a close working interaction with Compliance, Business Risk, KYC, Account Opening quality checker and Tax Teams among other partners to deliver a bespoke service.

Responsibilities:

• Responsible for customer interaction, documentation issuance, review, and system setups. Demonstrates high level of diligence, motivation, and organizational skills.

• Performs day to day management of the Client onboarding, including daily management of in-process, pended, and service-related activities, ensuring client onboarding requirements are clearly defined to support all scenarios of account opening requirements, to include delivery of very high-quality service to customers and internal partners. 

• Focuses on timely and accurate delivery of all client onboarding functions, as well as delivering superior customer service and resolution of customer issues.

• Participates in various types of project management in the Client onboarding services space and managing cross-functional relationships with all teams.

• Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.

• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.

• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

• Has the ability to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years of experience in Documentation review, Client Onboarding, Account Opening and Client contact in Financial Institutions.

• Proficient knowledge of English and Spanish (written and spoken).

• Knowledge of Turkish and Hebrew is a plus.

• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.

• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.

• Proficient in Microsoft Office Applications. Exposure to Client interaction.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Proficient in handling urgent and escalation cases and manage client and internal team expectations.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card (Multisport)

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.