Client Service Officer

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Job Overview

In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.

The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. 

Responsibilities:

• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues

• Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi

• Taking ownership of issues and coordinating fast resolution

• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

• Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager

Requirements:

• Proficiency in English

• Fluency in one of the following European languages (German or French) will be an asset

• A minimum of 1 year of experience in business-to-business customer service, account management or sales

• Good presentation & communication skills

• Clearly articulate, with effective speaking and writing skills

• Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client

• Strong MS Office and system skills

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus

• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

• Hybrid model of work – from modern offices and from home, flexible working hours

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

• Unlimited development opportunities within Citi global network.

• Exposure to a wide range of internal stakeholders as well as to senior management