Operational Business Analyst Lead

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Operational Lead drives successful outcomes by expertly applying advanced business analysis methodologies and coordinating cross-functional project initiatives. This role requires in-depth subject matter and industry expertise to define and deliver innovative solutions, significantly contributing to operational standards and the broader objectives of the function.

What you will do:

• Lead, coordinate, and successfully implement multiple projects and programs across Operations, in cooperation with Product and Technology partners, and for/with clients.

• Co-operate closely with business stakeholders, Product, and Technology partners to define and align vision and strategic goals. Display appropriate involvement in Department strategic planning and initiatives.

• Perform in-depth process analysis and design solutions in response to client or operational needs. This includes performing root cause analysis of common operational problems.

• Deliver comprehensive business requirements, prepare testing plans, and execute/oversee testing to ensure solutions meet defined needs. Manage client and business ad-hoc queries and requirements.

• Formulate detailed project plans, including analysis of effort, cost, and potential impact on various Citi businesses. Contribute to project plans by assessing resource requirements and timescales for execution, ensuring overall project timelines can be met. Take proactive actions targeted at minimizing and mitigating implementation and project risks.

• Challenge the status quo, display initiative and innovation in coming up with solutions. Drive improvement and competitive differentiation by proposing and implementing innovative solutions.

• Ensure that all necessary project and analysis documentation is maintained, and all required approvals for projects and solutions are obtained.

• Act as a trusted partner to clients and internal business partners. Build and manage effective project teams, fostering collaboration and accountability.

What we will need from you:

• 6-10 years relevant experience.

• Essential: Experience in Funds Accounting/Middle Office/Transfer Agency operations; strong understanding of financial markets.

• Understanding of PMBOK or BABOK standard and/or IIBA / PMP certification is advantageous.

• Exceptional analytical, organizational, and prioritization skills, with the ability to work independently under pressure.

• Excellent communication (oral & written) and interpersonal skills, capable of leading meetings with diverse stakeholders.

• Very good command of English.

• Proven ability to effectively plan, prioritize, and manage tasks in a complex work environment.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.