Customer Service Advisor with German

🌟 Join Our Team as a Customer Service Advisor with German 🌟

📍 Location: Katowice

🚀 About the Role:

• Be the face of our brand as you handle customer inquiries via phone, web form, or chat 💬

• Use our tried-and-true procedures to meet customer needs quickly and professionally ⚡

• Process warranty claims and coordinate repair services 🛠️

• Master complaints, process orders, arrange refunds, and provide product insights to ensure a seamless customer journey 🤝

• Guide customers through the purchasing process, answering questions, resolving issues, and managing queries 📈

  
  

🎯 Requirements:

• Mastery of the German language (C1/C2 level), both written & verbal

• Good English skills (B2 level)

• Proficient in Microsoft Office 💻

• Excellent telephone manner and quick problem-solving skills 📞

• Team player with a positive vibe and supportive nature 🤗

  
  

✨ Nice to Have:

• Experience in customer service, ideally in a Contact Centre 🏢

• Skills in complaint handling for top-notch customer satisfaction 🌟

  
  

🎁 What We Offer:

• A modern workspace at Global Office Park, in the heart of Katowice 🏙️

• Fantastic benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training 🏥💼🎓

• Attractive bonuses for referring your friends 🎉

• Loads of opportunities for career advancement 🚀

Join us and be a part of something amazing! 🌟