Customer Service Specialist - Automotive Superhero

Is automotive your passion, and communication via phone, chat, and email your natural habitat? Can you solve problems faster than a V8 engine accelerates?

Do you love cars but don't fancy being stuck in traffic every day? Working in a remote customer service role will make your day exciting and stress-free, allowing you to help customers without even leaving your slippers!

What you do:

• You handle customer service via phone, chat, and email - professionally, but with a smile,
• You document interactions in the CRM system - tracking actions taken and solutions proposed to ensure nothing escapes your attention - details matter,
• You work in a team - collaboration is the key to improving customer service quality and solving problems on the spot.

Requirements, a.k.a. your superpowers:

• One year of experience in a call center or customer service - we are curious about your experiences!
• Proficiency in German (C1) - you will use it daily at work, and knowledge of English at B2 level - useful for internal communication, training, and analyzing knowledge bases,
• Poise and tact - you have nerves of steel and know how to maintain professionalism in every situation (even when the client is in top form),
• Attention to detail - nothing is too small to be important,
• Perfect self-organization - we value your time,
• Problem-solving skills and creative thinking - your ideas are the greatest value!

Additionally, if:

• You have experience in the automotive industry with premium brands, you already know that quality is not an option - but a standard,
• CRM systems are familiar to you,
• The automotive industry is your passion.

Then you are one step closer to becoming part of our team!

We offer:

• 100% remote work - comfortably from your couch, without traffic jams and parking spot races,
• A salary that allows you to live, not just survive,
• Training that will make you an expert in the automotive industry and confident in every customer conversation,
• A benefits package such as the MyBenefit cafeteria (you choose the benefit that interests you), life insurance, and private medical care - we care about your health and future,
• Team leader support at every stage of work - we won't leave you out in the cold; you can always count on help!
• Stable employment based on an employment contract - because certainty and peace of mind are fundamental.

Apply now! We can't wait to have a virtual coffee with you!