Customer service specialist in the automotive industry with Croatian

Your responsibilities:

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Croatian and B2 level in English.
• Ability to remain calm and tactful when dealing with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• Willingness to learn and adapt to new technologies and processes.

Desired: experience with other luxury Brands and Customers

Relationship Management Systems (CRM)

What we offer:

• Remote work from home
• Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
• Team-building events
• Fully paid training to prepare you for direct contact with customers
• Team leader support at every stage of cooperation
• Stable full-time employment based on an employment contract