Customer Service Specialist with Greek (work from home)

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products

• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)

• Providing multichannel written support: e-mail, chat, and social media channels

• Documenting e-commerce complaints logged on e-commerce platforms

• Maintain high level of customer satisfaction

• Remain polite, patient and courteous with customers throughout the experience.

• Ensure the end to end experience for all customers is at high level of customer satisfaction

  Our requirements

  • Language level: Greek C2 (contact with the customers) + English B2 (language of the training and internal communication).

  • Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.

  • Able to listen to understand, review, and provide solutions.

  • High-developed communication skills.

  • Strong attention to details and ability to multitask.

  • Stable LAN connection

  Optional

  • Customer Service experience in an international, fast-peace environment (1 year).

  • Practical knowledge of CRM systems