Customer Service Specialist with Ukrainian and English

Your responsibilities

• Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards

• Efficient customer contact through phone, email, social media, live chat

• Positive, empathetic, and professional approach to customers

• Providing reliable and accurate information in response to customer questions and problems

• Active communication within the team and support for team members

• Supervising complaints and maintaining a high level of customer satisfaction

• Maintaining high quality of assigned tasks in customer contact

Our requirements

• Ukrainian skills - minimum C1, English skills - minimum B2 (both verbal and written)

• Experience in customer service or similar work is preferred

• Excellent computer skills

• Availability for shift work: Monday - Friday 8:00-16:00/11:00-19:00 and weekends 9:00-17:00 (work 5 days a week, only 3 weekend days a month)

What we offer

• Contract of mandate - hourly wage 32,68 PLN gross

• An attractive bonus of up to 750 PLN gross – you have a real influence on the amount of your salary!

• Refer a friend initiative - recommend and work with your friend and receive additional bonus up to 4000 PLN gross (for one recommendation!)

• Career development in a reputable company that rewards employees with commitment and passion - become our Senior Expert soon!

• Work in a comfortable office in Katowice

• Language courses