Customer service with German for a luxury brand - Homeoffice

Your responsibilities:

• Respond to customers via phone, chat, and email. You’ll be the voice that keeps our customers happy and informed.
• Keep an eye on every interaction, solution and follow-up in our CRM system so that nothing escapes your attention.
• Figure out what's wrong and offer clear solutions using different tools.
• Work with your team to make every customer’s experience better than the last. It’s all about teamwork to make the magic happen 💫.
• Show enthusiasm and warmth in every conversation so that every customer feels they are talking to someone who really cares 😊.
• Use your knowledge and skills to troubleshoot problems.

Our requirements:

• Willingness to develop in the customer service.
• A passion for IT and technical tools is a plus 🖥️! If you're into problem-solving with tech, you'll love this role.
• Strong communication skills to chat in German at at least C1 level at least and in English at B2 level.
• Attention to details stuff and focus on finding solutions.
• Willingness to keep learning and adapting to new tools, technologies, and processes.

Optional:

• Experience with high-end customers or luxury brands 🌟.
• Interest in the latest technologies.
• Knowledge of CRM systems.

What we offer:

• Support of a recognized luxury brand known for its commitment to quality, innovation and customer satisfaction.
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.