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Customer service with German for a luxury brand - Homeoffice
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Customer service with German for a luxury brand - Homeoffice

Wrocław
7 500 PLNBrutto miesięcznie - UoP
Rodzaj pracy
Pełny etat
Doświadczenie
Specjalista/Mid
Forma zatrudnienia
UoP
Tryb pracy
Praca w pełni zdalna
Concentrix CVG International

Concentrix CVG International

W Concentrix + Webhelp pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

Zobacz profil pracodawcy

Wymagane umiejętności

język niemiecki

Opis stanowiska

Rekrutacja zdalna

Your responsibilities:


  • Respond to customers via phone, chat, and email. You’ll be the voice that keeps our customers happy and informed.
  • Keep an eye on every interaction, solution and follow-up in our CRM system so that nothing escapes your attention.
  • Figure out what's wrong and offer clear solutions using different tools.
  • Work with your team to make every customer’s experience better than the last. It’s all about teamwork to make the magic happen 💫.
  • Show enthusiasm and warmth in every conversation so that every customer feels they are talking to someone who really cares 😊.
  • Use your knowledge and skills to troubleshoot problems.


Our requirements:


  • Willingness to develop in the customer service.
  • A passion for IT and technical tools is a plus 🖥️! If you're into problem-solving with tech, you'll love this role.
  • Strong communication skills to chat in German at at least C1 level at least and in English at B2 level.
  • Attention to details stuff and focus on finding solutions.
  • Willingness to keep learning and adapting to new tools, technologies, and processes.


Optional:


  • Experience with high-end customers or luxury brands 🌟.
  • Interest in the latest technologies.
  • Knowledge of CRM systems.


What we offer:


  • Support of a recognized luxury brand known for its commitment to quality, innovation and customer satisfaction.
  • Remote work from home
  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
  • Stable full-time employment based on an employment contract
  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.


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Poćwicz angielski przed rozmową rekrutacyjną

Odbierz 3 bezpłatne lekcje
7 500 PLN

Brutto miesięcznie - UoP

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