Customer Support Specialist with German – Banking Service

Zadania:

• Serve as a trusted guide and digital companion for our customers in digital space

• Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card

• Active listening

• Order processing in the general call hotline for private customers

• Good needs assessment

• Assistance with telephone banking ID and T-PIN & setting up the Postbank app

• Recording phishing cases

• Responding to general questions about credit card products, self-services and mobile/web apps

• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters

• Managing card limits and processing product changes

• Updating contact information, including 3D secure mobile numbers

• Supporting online and telephone banking services

• Recording complaints and initiating goodwill refunds

• Stick to regulations and processes

• Protect our clients' sensitive data

Wymagania:

• Fluent in German (minimum C1 level)

• Very good command of English (minimum B2 level)

• Excellent communication and interpersonal skills

• Strong ability to assess customer needs and provide tailored solutions

• High level of flexibility and adaptability to evolving topics

• A customer-focused mindset with the ability to remain calm and empathetic in various situations

• Good computer skills

Mile widziane:

• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

Oferujemy:

• A dynamic, international work environment in one of the world's leading customer experience companies

• Comprehensive training and onboarding, so you feel confident from day one

• Work at home (100% remote from Poland)

• IT devices

• Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)

• Private medical healthcare

• Life insurance

• Multisport card or MyBenefit vouchers

• Language classes

• Refer a Friend and Earn - bonuses for the friends' recommendations

• An access to the e-learning platforms: LinkedIn Learning, Concentrix University

• Flexible working schedule with additional compensation for night shifts

• A diverse and inclusive culture that values your ideas and individuality

• Well-being programs, team events and employee engagement activities