Customer Support Specialist with German in the retail industry

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you! 

Your responsibilities: 

• Deliver written customer support via email for the German market. 
• Investigate and resolve customer issues by reviewing past interactions and using internal tools. 
• Process manual refunds and address GDPR-related complaints with care and accuracy. 
• Ensure every customer interaction is professional, empathetic, and solution-focused. 
• Work with multiple systems efficiently while maintaining a high level of precision. 

What we are looking for: 

• Fluent German (C1) and English (C1) – both written and spoken. 
• Excellent communication skills and the ability to clearly explain solutions. 
• Strong analytical and problem-solving mindset. 
• Patience, empathy, and emotional resilience. 
• Typing speed of 150+ keystrokes per minute and solid computer literacy. 
• Availability for full-time on-site work in Szczecin. 

What we offer: 

• Employment based on a labor contract 
• Salary: 7900 PLN gross per month 
• Engaging trainings 
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days 
• Talent Development Program: a transparent career paths and promotions 
• CNX Academy: with mentoring program 
• CNX University: with unlimited online trainings available 
• Refer a friend: bonus for recommending a friend up to 4000pln 
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite 
• Modern office in the heart of Szczecin center