DeLonghi Customer Service advisor with Czech

Our requirements

• C1/C2-level proficiency in Czech language, both written & verbal

• B2 English language skills

• Proven experience in a Customer Service role, ideally within consumer products

• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)

• Competence in Microsoft Office

• Ability to empathize with customers while maintaining an objective perspective

• Excellent telephone manner and ability to handle queries quickly and efficiently

• Team-oriented with a positive attitude and ability to support colleagues

Optional

• High school graduate or similar

• Previous experience in customer service with or in a Contact Centre

• Experience in complaint handling to ensure customer satisfaction

• Familiarity with Social Media and/or E-Commerce platforms

• Experience in cross-selling or up-selling product

• Interested in new technologies such as AI

What we offer

• Work in a modern office at Global Office Park, right in the heart of Katowice.

• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.

• Attractive bonus for recommending your friends to work with us.

• Friendly, international work environment.

• Many opportunities for career development.