Customer Success Specialist with French and English

8 000 - 10 000 PLNNetto miesięcznie - B2B
Obsługa klienta

Customer Success Specialist with French and English

Obsługa klienta

Plac Solny 14/3, Wrocław

LOCALO Sp. z o.o.

Pełny etat
B2B
Specjalista / Mid
Praca w pełni zdalna
8 000 - 10 000 PLN
Netto miesięcznie - B2B

Wymagane umiejętności

język francuski
język angielski

Znajomość języków

Francuski: C1
Angielski: C1
Polski: C1

Opis stanowiska

Scope of Responsibilities:

 

  • Direct communication with clients via the Intercom platform, providing fast and effective problem resolution.

  • Offering technical and substantive support at every stage of customer interaction.

  • Conducting live product presentations (live demos) using Google Meet.

  • Reporting and monitoring tool-related bugs in collaboration with the development team.

  • Gathering and delivering customer feedback to the product team.

  • Creating and maintaining the knowledge base – writing new content and updating existing materials to ensure easy self-service support for customers.

  • Enhancing the application's language and communication adaptation to French.

  • Development and acquisition of French-speaking clients, including crafting tailored strategies for effective market entry and expansion.

     

Required Skills:

 

  • Native speaker of French/Fluent French proficiency (at least C1 in both spoken and written communication).

  • Fluent English proficiency (minimum B2/C1 level in both spoken and written communication).

  • Basic knowledge of SEO, supporting understanding of the needs of users of analytical and marketing tools.

  • Strong analytical thinking and problem-solving skills for technical issues.

  • Excellent communication skills, empathy, and customer-focused attitude.

  • Experience with remote work and excellent self-organization skills.

 

Nice-to-Have Qualifications:

 

  • Professional experience in the SEO / Digital Marketing industry.

  • Knowledge of an additional foreign language (Polish, Spanish, Portuguese, or German is preferred)

  • Proficiency in using CRM tools, helpdesk platforms, and project management systems (e.g., Pipedrive, Jira, Confluence).

 

How We Work:

  • Flexible working hours and the ability to work remotely from anywhere in the world.

  • We value autonomy and accountability rather than time tracking.

  • Agreed availability hours: 11:00 AM to 2:00 PM. ( 7/8h per day)

  • We continuously improve our workflow and collaboration as the company grows and new challenges arise.

  • We focus on every employee’s impact on marketing, product, and openness to feedback.

  • Periodic team integration meetings to support team development.

  • We operate based on mutual trust – no unnecessary bureaucracy or time monitoring.

  • We strive to build something great, and everyone is highly motivated.

  • We work in both English and Polish.

 

What We Offer:

  • B2B contract, 5-7 thousand PLN net per month – negotiable depending on experience.

  • Up to 26 paid vacation days per year.

  • Support for professional development: subsidies for industry training, courses, and conferences.

  • Strong emphasis on good relationships, open communication, and a positive work atmosphere.

  • Fully equipped workspace.

  • Work in an energetic and enthusiastic team.

  • Team integration meetings.

  • Send your CV to: career@localo.com

Wymagane umiejętności

język francuski
język angielski

Znajomość języków

Francuski: C1
Angielski: C1
Polski: C1

Lokalizacja biura

Oferta dodana: 30.09.2025

Customer Success Specialist with French and English

8 000 - 10 000 PLNNetto miesięcznie - B2B
Podsumowanie oferty

Customer Success Specialist with French and English

Plac Solny 14/3, Wrocław

LOCALO Sp. z o.o.

8 000 - 10 000 PLNNetto miesięcznie - B2B
Aplikując zgadzam się na przetwarzanie moich danych osobowych w celu przeprowadzenia procesu rekrutacyjnego. Informujemy, że administratorem danych jest Localo Sp. z o.o. z siedzibą w Wrocław, ul. Plac Solny 14/3 (dalej jako "administrator"). Masz p... WięcejThis site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
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