Sales Team Leader with German

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly.

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’), sales targets and financial expectations.

• Communicate expectations to employees and provide timely updates.

• Provide subject matter expertise in handling escalated customer calls as needed.

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.

• Stay current on internal work processes, policies and procedures. Attend required manager development training.

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Candidate Profile 

• Associate's degree in related field with at least 6 months of experience in a similar position.

• Previous experience in sales.

• Knowledge of German (level C1) and English (level B2) is essential.

• Willingness to work from our office in Katowice according to the German calendar.

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.

• Work well under pressure and follow through on items to completion.

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Technical knowledge will be an advantage.

What We Offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.

• Access to e-learning platforms.

• Employee Assistance Program (psychological, managerial, legal, and financial counselling).

• Free language classes.

• Interesting events, contests, lotteries, and much more.

• Stable full-time employment based on an employment contract.