Team Leader with German and English

Obsługa klienta

Team Leader with German and English

Obsługa klienta

Zabrska 19, Katowice

Concentrix CVG International

Pełny etat
UoP
Manager / C-level
Praca stacjonarna

Wymagane umiejętności

customer service
Communication Skills

Opis stanowiska

Essential Functions/Core Responsibilities 

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

  • Communicate expectations to employees and provide timely updates

  • Provide subject matter expertise in handling escalated customer calls as needed

  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

  • Stay current on internal work processes, policies and procedures. Attend required manager development training

  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

  • Team Leader experience is required

  • At least 1 year experience as Team Leader is preferred

  • Technical Experience is required

  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations

  • Work well under pressure and follow through on items to completion

  • Strong communication skills, both written and verbal

  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

  • Ability to mentor, coach and provide direction to a team of employees

  • Fluency in both German (C1) and English (B2 and above)

  • Willingness to work Monday-Friday on site from our office

Oferta dodana: 22.09.2025

Poznaj pracodawcę

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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Team Leader with German and English

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Team Leader with German and English

Zabrska 19, Katowice

Concentrix CVG International

Aplikując zgadzam się na przetwarzanie moich danych osobowych w celu przeprowadzenia procesu rekrutacyjnego. Informujemy, że administratorem danych jest Concentrix CVG International Sp. z.o.o. z siedzibą w Szczecinie, ul. Brama Portowa 1 (dalej jako ... WięcejThis site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
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