Technical Supporter with German

Your responsibilities

·      As a Technical Support Advisor I, you will play a critical role in supporting and helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:

·      Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.

·      Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.

·      Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.

·      Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.

Our requirements

·      Language Proficiency: Advanced (B2/C1) level in German and Good (B2) level in English to effectively communicate with our diverse client base.

·      Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.

·      Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.

·      Problem-Solving Ability: A knack for quickly identifying and resolving issues.

·      Communication Skills: Exceptional verbal and written communication skills.

·      Experience: Previous experience in customer service or technical support is advantageous but not required.

What we offer

·      employment with regular labor contract (Umowa o pracę)

·      attractive salary package

·      engaging trainings

·      Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

·      Talent Development Program: a transparent career paths and promotions

·      CNX Academy: with mentoring program

·      CNX University: with unlimited online trainings available

·      Refer a friend: bonus for recommending a friend up to 4000pln

·      Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

Modern office in the heart of Szczecin center