Junior Merchant Onboarding Specialist

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

We are growing our team and looking for a proactive Junior Merchant Onboarding Specialist to join us. This role combines operations with a strong focus on customer experience. You will manage client onboarding, support merchants, and collaborate closely with internal teams to ensure smooth processes and high service quality. If you are detail-oriented, communicative, and thrive in a fast-paced environment — we’d love to hear from you 🚀

Responsibilities:

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.

• Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience

• Preparing & adjusting contracts for merchants

• Answering the merchant’s inquiriesAssisting in customer support inquiries

What are we looking for:

• Fluent in English

• Fluent in Polish

• Close attention to detail

• Team-oriented, cooperative, and committed to fostering a culture of continuous improvement

• Problem solver, capable of identifying issues and resolving them quickly and effectively

• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision

• Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions

  
  

Nice to have:

• Experience in a similar position

• Knowledge of CRM systems

• Experience in the AML/KYC area

• Knowledge of the crypto environment

Our benefits: see what perks we've prepared for you!

Growth support 🌱

As the company grows, so does your role, ensuring your voice matters in strategic decisions. Participate in enriching feedback sessions, with limitless access to educational resources and language courses for your personal and professional development. Receive regular feedback during 1–on–1 meetings, we’re creating a culture based on continuous improvement. Our employees have unlimited access to educational platforms.

Health & Wellbeing 🧘‍♀️🧘‍♂️

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Work & time off 💼🌴

You will have 26 days off, regardless of how long you’ve been with us, and additional special days off. Sick days are paid in full. We have a flexible schedule, and we operate from a comfortable office in Warsaw Spire.

Community 🥳

We believe in a culture of appreciation. Attend industry conferences. We organize office theme parties, contests, and integration events, as well as provide funds for group outings.

Office life 🏰

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.