Analityk ds. wdrażania klientów-Client Onboarding Analyst

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Client Onboarding Analyst

Responsibilities:

• Manage customer interactions throughout the onboarding lifecycle, including documentation handling, review, issuance, and system setup

• Ensure timely and accurate delivery of all account maintenance activities while providing exceptional customer service and issue resolution

• Lead and support various projects within the account services area, maintaining strong cross-functional collaboration with internal teams

• Consistently meet or exceed service level expectations, ensuring high-quality and efficient service delivery

• Maintain full compliance with internal controls, policies, regulations, procedures, and operational guidelines

• Build and sustain strong working relationships with clients and colleagues to ensure smooth communication and prompt handling of inquiries, issues, and requirements

• Accurately interpret and implement client requirements, supporting new customer initiatives and changes

• Monitor client satisfaction and service performance, proposing and driving process enhancements and innovative solutions

• Operate with a high degree of autonomy, applying independent judgment in day-to-day decision-making

• Promote a strong risk and control culture through rigorous adherence to established checkpoints and control processes

Requirements:

• 2–3 years of experience in documentation review, account maintenance, or related roles within financial institutions

• Strong interpersonal skills and the ability to work both independently and as part of a team

• Excellent verbal and written communication skills

• Highly motivated, resilient, and capable of working in a structured, high-volume, time-sensitive, and high-risk environment

• Fast learner with strong attention to detail and a proactive approach to problem solving; willing to go the extra mile

• Proficient in Microsoft Office applications

• Skilled in managing urgent and escalation cases while maintaining professional expectations with clients and internal partners

• Proficient command of English, both written and spoken

• Bachelor's degree or equivalent professional experience

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program

Salary

7 500 - 8 000 PLN

Gross per month - Permanent

70 - 80 PLN

Net per month - B2B