Claims Specialist

Dott is the European champion of shared micro-mobility. Created through the merger of operators Tier and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, the team is led by CEO Henri Moissinac and President Maxim Romain. Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.com

THE ROLE AND YOUR IMPACT

Your main responsibility will be to act as the first point of contact for customers, riders, and third parties reporting incidents, property damage, or bodily injury via email, chat, and phone. You will ensure accurate claims intake, assess incident details against Dott’s claims procedures and insurance coverages, and provide clear guidance on documentation, coverage, and next steps, while maintaining a professional and empathetic approach. You will also conduct assessment of the claims data and provide insights on claims. This role combines customer support excellence with claims intake, claims analysis and coordination with internal teams and insurers, ensuring claims are handled accurately and consistently, contributing to Dott’s ability to grow and expand.

• You are committed to delivering the highest customer satisfaction to customers, third parties and Dott’s insurance partners through clear communication, responsiveness and a professional approach

• Collect accurate and complete claim information, ensuring all interactions and documents are properly recorded internally for review

• Taking ownership of claims, helping claimants by collecting information, resolving straightforward issues, and escalating complex cases to the appropriate teams.

• Perform initial claim reviews to identify claim type, severity and required documentation supporting effective claim analysis by Dott’s legal and insurance teams.

• Being the point of contact on level 2 escalations from insurance partners, third parties and customers and you will act as a support partner to cross-functional team members when necessary

• Participating in cross-functional projects to improve customer communication and claims processes ( e.g. macros, FAQs, feedback to insurance partners)

• Partnering with other stakeholders, such as Dott’s legal and insurance department, product & tech, operations and public policy department

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YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Minimum of 2 years prior experience in a customer or insurance related role, experience as claims analyst (or similar role) is a must 

• Comfort working with data, spotting patterns, and approaching problems with a practical, solution-oriented mindset

• Ability to draw correct conclusions from analysed data (you are able to justify and explain significant differences in trend) and present your findings in a clear manner

• Strong written and verbal communication skills in English and German is a plus

• Great collaboration skills, you've worked well with internal and external stakeholders and are motivated by the idea of working in cross functional teams

• Being open to using problem-solving skills

• Must be organized, a self-starter, and able to begin and follow through with tasks

• Taking ownership is nothing new to you, you know when to take responsibility in assisting, researching, resolving, and de-escalating cases

• Comfortable working autonomously while collaborating across multiple teams and time zones.

Emphasis of skills of first screening:

• Written communication, team collaboration

• Analytical skills

• Able to work independently

SALARY RANGE:

95,000 PLN - 142,000 PLN gross/anually 

THIS MAY INSPIRE YOU*

• 💻 Our one time 300€ home office bonus upon your start to create your ideal home office set up

• 📚 Our annual 500€ learning & development budget plus possibility to take 5 learning days per year

• 🛴 Our rides program with availability to opt in and opt out to ride our e-scooters & e-bikes

• ☀️ Our partnership with OpenUp for mental health at work, with free 1on1 video counselling, self-guided development and more

• 🚀 Our company onboarding

• 🌴 Our sabbatical program

• ⏳ Our flexible hours and remote working option

• 🏳️‍🌈 Our diversity and inclusivity initiatives and programs such as #allies-of-pride

• 🎉 Our public holiday swap, with which you can switch two public holidays to another day

• 🌍 Our voluntary day off for charity work

• 🍽️ Our lunch support Card

• 🏋️‍♀️ Multisport Card

• 💸 Private Medical Healthcare -> EnelMed

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.