Safety Specialist with German

Dott is the European champion of shared micro-mobility. Created through the merger of operators Tier and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, the team is led by CEO Henri Moissinac and President Maxim Romain. Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.com

THE ROLE AND YOUR IMPACT

Your main responsibility will be to support and guide our customers by providing fast and thoughtful support, answering all their questions via email/chat and phone, specializing in topics, such as: police cases, accident cases, insurance inquiries, GDPR requests, and legal cases. You're here to make sure that Dott maintains a positive relationship with law enforcement and other authorities, all to ensure Dott is, and will remain, welcome wherever we operate. Gaining and maintaining trust between Dott and third parties will help us grow and expand our business more easily in the future.

Safety is important to every citizen, but especially to those who were involved in any type of accident. As a Safety Specialist it is crucial to support those who were involved in an accident by being empathic, supportive, and confident to resolve these cases the best way possible - ultimately keeping their trust in Dott

• You are committed to maintaining a safe and positive experience for customers and third parties 

• Quality and safety standards are important to you, and you are keen to learn from incidents and feedback from customers, third parties, and insurance partners.

• Being the point of contact on level 2 escalations for insurance partners, customer and third parties  and you will act as a support partner to cross-functional team members when necessary

• Getting to the root of the cause by researching complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue, and identifying systemic opportunities to continuously improve processes

• Participating in projects that improve support-related processes

• Working knowledge of GDPR basics, supporting operational handling and assisting with data subject rights requests such as access and deletion, in line with internal procedures and escalation paths.

• Partnering with customer care peers (both internal and external) to ensure a consistent and high-quality level of support

• Contact between other stakeholders, such as DOTT’s legal department, safety department, operations and public policy department

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YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Previous experience in customer care or a related role

• Full professional proficiency in German and English, written and spoken

• Excellent verbal and written communication skills - able to provide a consistent level of quality written responses and handle all calls professionally, yet with empathy.

• Great collaboration skills, you've worked well with others and are motivated by the idea of working in cross functional teams

• Being open to using problem-solving skills

• Must be organized, a self-starter, and able to begin and follow through with tasks

• Taking ownership is nothing new to you, you know when to take responsibility in assisting, researching, resolving, and de-escalating customer issues

• Comfortable working autonomously while collaborating across multiple teams and time zones.

SALARY RANGE:

90,000 PLN - 130,000 PLN gross/anually 

THIS MAY INSPIRE YOU*

• 💻 Our one time 300€ home office bonus upon your start to create your ideal home office set up

• 📚 Our annual 500€ learning & development budget plus possibility to take 5 learning days per year

• 🛴 Our rides program with availability to opt in and opt out to ride our e-scooters & e-bikes

• ☀️ Our partnership with OpenUp for mental health at work, with free 1on1 video counselling, self-guided development and more

• 🚀 Our company onboarding

• 🌴 Our sabbatical program

• ⏳ Our flexible hours and remote working option

• 🏳️‍🌈 Our diversity and inclusivity initiatives and programs such as #allies-of-pride

• 🎉 Our public holiday swap, with which you can switch two public holidays to another day

• 🌍 Our voluntary day off for charity work

• 🍽️ Our lunch support Card

• 🏋️‍♀️ Multisport Card

• 💸 Private Medical Healthcare -> EnelMed

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.