Operations Manager

Permanent employee, Full-time, Kraków or Katowice 

Dott is the European champion of shared micro-mobility. Created through the merger of operators TIER and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.com

Operations Manager leads operations across multiple cities, ensuring optimal vehicle availability and performance. This role oversees teams, fleets, third-party-logistics, warehouses, and charging infrastructure to meet consumer demand. By driving efficiency, optimizing KPIs, and making data-driven decisions, the manager balances cost reduction with revenue growth, playing a key role in scaling the business sustainably. 

THE ROLE AND YOUR IMPACT

• Manage our scooter fleet and make sure our daily operations are running smoothly

• Increase utilization of e-scooters by keeping our fleet in a good technical condition and on proper spots so that our customers have a large choice of scooters to pick from at all time

• Ensure that the fleet is intact, active on the street, and core KPIs are hit (e.g. rides/scooter)

• Proactively work to boost demand and solve any data and operational problems within the cluster

• Seek out potential local operators who can partner with Dott and perform operational tasks in other cities

•  Taking action to partner with a local operator, sign a partnership agreement and introduce them (Onboarding) to their duties.

• Managing our operating partners (contact person, helping to solve problems and achieve better results, enforcing the contract, etc.).

• Support marketing efforts in subordinate cities and build strategic partnerships.

• Perform necessary activities in accordance with Dott standards and procedures to successfully launch new cities.

• Support the receipt and return processes for scooter infrastructure and scooters with M&R Manager.

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Demonstrated success in general operations, logistics, or similar

• Interest in the mobility sector and good technical understanding

• Analytical skills 

• Experience in stakeholder management

• Smart, fast, and hands-on attitude towards various daily tasks

• Fluent in Polish and good English skills

• Experience in a startup or other fast-changing environment would be a plus

THIS MAY INSPIRE YOU*

• 💻 Our one time home office bonus upon your start to create your ideal home office set up

• 📚 Our annual learning & development budget

• 🛴 Our rides program with availability to opt in and opt out to ride our e-scooters & e-bikes

• ☀️ Our partnership for mental health at work, with free 1on1 video counselling, self-guided development and more

• 🚀 Our company onboarding

• 🌴 Our sabbatical program

• ⏳ Our flexible hours and 1 months remote working option

• 🏳️‍🌈 Our diversity and inclusivity initiatives and programs

• 🎉 Our public holiday swap, with which you can switch two public holidays to another day

• 🌍 Our voluntary day off for charity work