Customer Success Manager (SEO experience)

My client, OtterlyAI, is reshaping how businesses approach search visibility in the age of AI. Founded by experienced SaaS veterans with multiple successful exits, the company is building the next generation of SEO and GEO (Generative Engine Optimization) solutions.

About the Role:

I am looking for a Customer Success Manager who combines strong digital marketing expertise with a genuine passion for helping customers succeed.

The right candidate has a deep understanding of SEO, can clearly communicate strategic value to customers, and enjoys acting as the bridge between product, sales, and customer outcomes.

Your responsibilities in details:

1.Customer Onboarding & Training

• Lead new customers through onboarding, ensuring they understand how to leverage OtterlyAI for SEO and GEO visibility

• Host onboarding calls, product walkthroughs, and Q&A sessions tailored to customer goals

2. Account Management Support

• Become a trusted advisor for a portfolio of customers from SMBs to Enterprise

• Translate product features into actionable SEO and AI-search strategies

• Monitor account health, proactively identifying risks and growth opportunities

3.Product Expertise & Guidance

• Help customers understand how AI-driven search is changing the SEO landscape

• Provide guidance on optimization for traditional SEO, AI Overviews, ChatGPT, Perplexity, and other generative engines

• Collect customer feedback and collaborate with the Product team to influence roadmap priorities

4.Retention & Expansion

• Drive renewals, upsells, and expansion opportunities based on demonstrated customer value

• Build long-term relationships grounded in results, trust, and education

Main Requirements:

• 3+ years of solid SEO experience - strong understanding of organic search fundamentals, tools, keyword research, performance tracking, and reporting

• Experience in Customer Success, Account Management, SEO consulting, or digital marketing roles

• Ability to explain SEO concepts to non-experts and support customers in strategic execution

• Familiarity with tools such as HubSpot, Google Search Console, GA4, Semrush, Ahrefs, or data visualization tools

• Strong English communication skills (written and spoken)

• Availability within a European time zone

• Experience working with enterprise customers

• Self-directed and autonomous, comfortable working in a remote-first environment

Nice to Have:

• Experience with GEO (Generative Engine Optimization) or AI-based search visibility

• Background in B2B SaaS, martech, or marketing platforms

• Ability to translate complex data into clear, compelling customer narratives

• Previous experience running digital marketing campaigns

What You Should Know ( summary in a nutshell 💊)

• You will act as partner to customers, helping them succeed in one of the fastest-changing areas of marketing: AI-powered search.

• You’ll work directly with the founders of OtterlyAI, who see customer success as a core driver of growth. Your feedback will actively shape the product.

• You’ll join the company at a pivotal growth stage, where your work directly impacts retention, expansion, and long-term customer satisfaction.

What Otterly.ai offers:

• Remote Work: Fully remote role within the EU time zone, supporting flexibility and work-life balance

• Salary Range: 16.5000zł - 21.000zł (4.000-5.000EUR) net per month on a B2B contract

• Professional Growth: Strong opportunities for continuous learning and career development

• Innovative Environment: Work on impactful projects with a team that values creativity and innovation

• Supportive Culture: A collaborative, inclusive workplace where contributions truly matter

Recruitment Process:

1. Initial Video Call: If your CV aligns with the requirements, you will be invited to an introductory video call.

   Please include a short note (3-4 paragraphs) covering:

   • Your most successful SEO or digital marketing initiative

   • Why you want to move into (or continue in) Customer Success

   • One insight you have about the future of SEO or AI-driven search

2. Interview with Co-Founder&Hiring Manager

3. Final Interview (Meeting with key founders)

4. Offer: If all goes well, an offer will be extended and you’ll be invited to start your journey with OtterlyAI.