Customer Care Specialist with English and German

CUSTOMER CARE AGENT

Warsaw, Poland (hybrid work model)

• GET READY TO

• Be responsible for a defined group of customers
• Communicate with customers & authorities (solving issues, responding to requests, requesting documents)
• Communicate with 3rd parties if needed (lawyers, bailiffs, etc.)
• Prepare documents (contracts, POAs, etc.)
• Handle incoming e-mails (directed to the Customer Support team address)
• Manage ticketing system
• Entry metadata to digital documents in a digital repository

• WE EXPECT YOU TO HAVE
• Excellent command of English, German and Polish languages
• Higher education
• Strong experience in a similar role
• Intermediate Microsoft Office knowledge
• Ability to meet deadlines in a fast-paced quickly changing environment

• talking about salary and benefits
• Salary range 6500-8500 PLN gross and yearly bonus
• Training budget. Your development is essential – have an opportunity to choose what to learn
• Medical care
• Lunch card
• Get fun. We encourage our teams to connect and celebrate their success
• Flexibility. Choose your working hours and the place which suits you the best. By the way, loyalty brings you some extra vacation days
• Workation. Work anywhere up to one month per year
• Let‘s grow. Join initiatives, pitch your ideas, develop your strengths in the fast-growing international company
• Common perks. Great office location, unlimited coffee, fresh fruits, volunteering activities – we all do that