Junior Customer Success Specialist

We build innovative digital products for the modern workplace in the Cloud, and we need your help!

Our products are being used by hundreds of thousands of employees worldwide and sometimes they need a hand – to help them with workai tools and features. You will always have direct contact with a Team Leader, QA team, and Product Owner, and access to all the resources you need to make your work efficient and fun.

Responsibilities:

• receiving, analyzing, and resolving Customer requests as part of first-line support,

• coordinating the support process – from ticket registration to cooperation with second-line support,

• analyzing recurring issues and providing feedback to the product team,

• maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,

• preparing educational materials for Customers (e.g., guides, presentations, and instructions),

• developing and updating the product knowledge base,

• continuously expanding your knowledge of the platform and its features.

Apply if you:

• enjoy working with people and know how to build strong relationships with Customers,

• are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,

• think analytically, pay attention to detail, and can creatively look for solutions,

• can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,

• enjoy teamwork – collaborating with testers, developers, and analysts,

• have at least a basic understanding of IT field,

• are proficient in Polish and English, both spoken and written.

• are looking for a long–term role that allows you to grow professionally,

• would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

We offer:

• a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours.

• on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,

• full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,

• opportunities for professional development

• employee benefits fully covered by the company (Medicover, Multisport).