Junior Customer Success Specialist

We build innovative digital products for the modern workplace in the Cloud, and we need your help!

Workai is an AI-powered Employee Experience Platform used by enterprises like Żabka, PKO Bank Polski, T-Mobile, Decathlon, and Deutsche Vermögensberatung (DVAG). We help large organizations transform their internal communication, knowledge sharing, and employee engagement.

Responsibilities:

Customer support and ticket handling:

• receiving, analyzing, and resolving Customer requests as part of first-line support,

• coordinating the support process – from ticket registration to cooperation with second-line support,

• analyzing recurring issues and providing feedback to the product team.

Customer collaboration:

• maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,

• supporting Customers in their daily use of Workai products and building positive relationships.

Product knowledge and materials:

• preparing educational materials for Customers (e.g., guides, presentations, and instructions),

• developing and updating the product knowledge base,

• cooperating with the product team in analyzing requests and providing feedback regarding the platform,

• continuously expanding your knowledge of the platform and its features.

Apply if you:

• enjoy working with people and know how to build strong relationships with Customers,

• are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,

• think analytically, pay attention to detail, and can creatively look for solutions,

• can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,

• enjoy teamwork – collaborating with testers, developers, and analysts,

• have at least a basic understanding of IT field,

• are proficient in Polish and English, both spoken and written,

• are looking for a long–term role that allows you to grow professionally,

• would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

We offer:

• a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours,

• on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,

• full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,

• the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,

• a real impact on the development of Client relationships and Customer Success processes,

• opportunities for professional development,

• access to modern tools supporting everyday work, including AI tools,

• employee benefits fully covered by the company (Medicover, Multisport).