ServiceNow - System Administrator

PROJECT INFORMATION:

Client: IT services company from Norway

Remote work: 2 days/week onsite from Warsaw (Mokotów)

Project language: English

Business trips: max once/twice per 3 months to Norway or less

Project length: 24 months contracts + prolongations

Start: ASAP / Flexible; we’re open to candidates ready to start at least with the beginning of Feb 2025

Assignment type: B2B

Equipment: provided by the client (HP)

Job Duties

• Manage daily operations of the ServiceNow platform.
• Develop and customize ServiceNow applications based on business needs.
• Integrate ServiceNow with other systems and tools.
• Automate workflows and processes to increase efficiency.
• Troubleshoot and resolve issues to ensure high availability and stability.
• Document system changes and updates.
• Provide technical support and training to ServiceNow users.
• Design and develop comprehensive reports and dashboards to track performance metrics and KPIs.

Position Framework

• A team with several areas of responsibility, including Quality, Knowledge and various systems such as ServiceNow and Cisco.
• Broad competence team with focus on cooperation and learning from each other.

Competency requirements

Education:

• Bachelor’s degree in computer science, information technology, or a related field.

Experience:

• At least 3 years of experience in ServiceNow development.
• Experience with ITSM and as a plus experience with other modules.
• Certifications in ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are a plus.
• Strong understanding of ITIL processes and best practices.
• Experience with JavaScript, HTML, CSS, and REST/SOAP APIs.

Other requirements:

1. Professional English verbal and written communication skills.

Personal qualities:

• Good communication and collaboration skills.
• Ability to work independently and take initiative.