Technical Support Specialist

🚀 Exciting Opportunity: Join Us as a Technical Support Expert in Advanced Networking Solutions! 🚀

Are you passionate about cutting-edge networking technologies and ready to make an impact? We’re searching for a Technical Support Specialist to deliver exceptional solutions for enterprise networking and wireless technologies. 🌟

Your Role:

You’ll take center stage in enabling seamless technology by providing technical and operational support across various solutions. Your responsibilities will include:

🔍 Troubleshooting and resolving complex network and operational challenges.

💡 Optimizing product performance and tailoring customer solutions.

🤝 Collaborating with engineering, QA, and customer teams to drive success.

📘 Contributing to knowledge base articles and delivering technical training.

✈️ Occasionally traveling to provide hands-on expertise and technical insights.

What You Bring:

✅ A Bachelor’s degree in Computer, Electronics, or Electrical Engineering.

✅ 3+ years of experience in technical support for advanced networking and wireless solutions.

✅ Expertise in authentication protocols, VoIP troubleshooting (SIP, SVP, H323), and process optimization.

✅ Strong multitasking skills and the ability to communicate effectively with diverse stakeholders.

✅ A willingness to work in shifts and tackle challenges head-on.

Preferred Superpowers:

🌐 Enterprise Networking Expertise: Hands-on experience in planning, testing, implementing, and supporting wired and wireless technologies.

🎓 Certifications: CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, RHEL.

📡 Advanced knowledge of wireless protocols (802.11ax, Wi-Fi 6/7), RADIUS, PKI, and VPNs.

🛠️ Proficiency in Linux, SQL, APIs, troubleshooting tools (Wireshark, nmap), and more!

Why Join Us?

💼 Work with industry-leading technologies at the forefront of innovation.

🤝 Collaborate with top-tier professionals in a supportive and growth-focused environment.

🚀 Expand your expertise with opportunities to lead, innovate, and excel.

💻 Ready to take on this exciting challenge? Let’s connect and discuss how your skills align with this role!

#Networking #TechnicalSupport #WirelessSolutions #TechCareers