Customer Success Manager

At Eternis, we help people work more efficiently with applications such as Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt, and other leaders in the mobility and delivery services transformation in Polish cities. Through our efforts, we support those seeking flexible work arrangements by offering new opportunities to shape their earnings and set their work hours and conditions. As the undisputed leader in the Polish market, we process weekly payments for 10,000 drivers and couriers across Poland, manage a fleet of over 6,000 cars, and provide services in more than six languages.

Due to our dynamic growth, we are looking for talented and ambitious individuals ready for a revolutionary approach and new challenges. Join us as a Customer Success Manager at one of the fastest-growing fintech companies in urban mobility in Europe. Working with us, you will have the opportunity to collaborate with renowned brands such as Bolt, FREENOW, Glovo, Uber, and Wolt.

Are you an experienced expert in managing modern customer service? Do you know the best practices in Contact Centers and seek new challenges?

Join our dynamic team as a Customer Sucess Manager.

We are looking for someone who will lead our team to success, ensuring the highest service standards, customer satisfaction, and a pleasant working atmosphere.

Your Responsibilities

• Manage the customer service team, ensuring the highest level of customer satisfaction
• Organize the team’s work, including managing chats, calls, and integration with relevant tools
• Implement and manage ticketing systems and other modern solutions supporting customer service
• Monitor and analyze key performance indicators (KPIs) and take actions to improve them
• Train and develop team members
• Resolve difficult situations and conflicts with customers
• Report team performance and implement improvements
• Collaborate with other company departments to ensure effective customer service

Our requirements

• At least 3 years of leadership experience in a Contact Center or Customer Service
• Knowledge of tools such as Bitrix, Salesforce, ticketing systems, and other modern customer service solutions
• Excellent interpersonal and communication skills
• Ability to manage and motivate a team
• Proactivity and ability to quickly solve problems
• Data analysis skills and KPI monitoring
• Proficiency in English at a minimum communicative level (knowledge of other foreign languages will be an additional advantage)

What we offer

• MultiSport package subsidy: We support an active lifestyle.
• Private medical care: The comfort and safety of our employees are our top priorities.
• Subsidies for language skill development training: We believe in continuous growth and will support you in enhancing your language competencies.
• Flexible working hours: We give you the ability to adjust your work schedule to your individual needs and obligations.
• Essential work tools: We provide everything you need for effective performance, including a laptop and phone.
• No dress code: What matters to us is your professionalism and dedication.
• Integration meetings: We regularly organize integration meetings to strengthen team bonds and create a positive cooperation atmosphere.