IT Support Specialist

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

JOB DESCRIPTION:

As an IT Support Specialist you will manage the hardware and much of the software needs of your local branch and customer base. Your internal customers are a diverse mix of technical and non-technical individuals so you will develop your skills communicating with both areas. Your skills in developing tools and technical solutions will assist improve the branch's processes and productivity and you will have ownership of setting up of new systems and devices and will ensure that the network operates at consistently and efficiently. You are an integral member of the team that ensures the effective management of technology, systems and keeps us operating efficiently.

QUALIFICATIONS:

1. Previous experience in an IT related field, troubleshooting hardware and Windows
2. Strong problem solving, organizational, and interpersonal skills
3. Very strong analytical skills (especially identifying trends and drawing conclusions based on data)
4. Solid oral and written communication skills
5. Solid knowledge of Windows 11, Windows Server, Android and iOS
6. Advanced proficiency in Excel, VBA, Power BI and Microsoft Office 365 in general
7. Fluent in both Polish and English

KEY RESPONSIBILITIES:

1. Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
2. Support basic level Windows server and Unix
3. Take care of hardware installation (PC, Server, Laptop, Printer)
4. Support on network issues (LAN, WAN, Wi-Fi)
5. Support the employees in the warehouse (scanners, tablets, automation)
6. Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
7. Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
8. Support Tier 1 and Tier 2 for Infrastructure and Technology
9. Manage disaster Recovery and High Availability plan for systems
10. Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
11. Safeguard and improve (cyber) security and access control where possible
12. Monitor system downtime and resource utilization

Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.

Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.

Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity

PERKS & BENEFITS:

1. MyBenefit cafeteria
2. Private Health-care Plan
3. Life Insurance
4. Employee Stock Purchase Plan
5. Training and Personnel Development Program
6. Growth opportunities within the company
7. Employee Referral Program Bonus