Customer Service Professional with Croatian (remote)

Join our team at Foundever! 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Professional with Croatian

(Remote work across Poland)

Your daily tasks:  

• Providing the highest level of customer service (Chat/E-mail/Phone);

• Helping patients who are using medical equipment;  

• Answering incoming calls and meeting targets set by the customer and management;  

• Following company policies and procedures, ensuring quality.

What do we expect from you?  

• Language: Proficiency in Croatian/Slovenian (C2/native) and English (B2);

• Experience: Cool if you have experience in medical project/interest in diabetes related topics;

• Technology: Knowledge of MS Office and developed computer skills;   

• Personality: Motivated and enthusiastic. 

Advantages will be:  

• Ability to prioritize and plan;    

• Independence, ability to work with minimal supervision;  

• Ability to solve problems;  

• Attention to detail;   

• Sales skills;   

• Soft skills.

Working conditions:  

• We provide equipment;

• Basic salary + bonuses;  

• Work environment: Fully remote across Poland

What else should you know?  

• Co-financing for glasses and holidays, employee referral program;

• We offer private Medicover membership;  

• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

• Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.