Customer Care Specialist with German

Your responsibilities

• Serve as the first point of contact via phone, email, and ticketing

• Support both internal and external customers across all channels

• Provide timely and professional responses to customer inquiries

• Supporting stores in their periodic tasks (e.g., with inventory)

• Resolve non-standard customer service issues

• Offer back-office support to other departments

• Coordinate solutions across departments

• Collaborate with internal and external partners

Our requirements

• Proficiency in German (minimum C1) and English (minimum B2)

• Willingness to learn and develop new skills

• Basic computer literacy

• Ability to work effectively in a fast-paced environment

• Flexibility to work in shifts, including 8-hour shifts and occasional Saturdays (1–2 times per month)

• Availability for remote or hybrid work from our office in Warsaw

What we offer

• Growth and Development: We offer a structured internal training program covering language courses, soft and hard skills, and a clear career path within the team

• Multisport Card & Private Healthcare (Luxmed): For employees with an employment contract, we provide access to a Multisport card and private medical care to support your health and wellbeing

• Employee Referral Program: We appreciate your involvement in helping us grow the team and reward successful referrals

• Flexibility: We do our best to adapt your schedule to your personal needs and commitments, offering flexibility in work planning

• Start-Up Atmosphere: Enjoy a dynamic work culture with regular team-building activities and a friendly, inclusive environment