Project Coordinator USA Time Zone

Project Support & Customer Onboarding Coordinator

PLEASE NOTICE: this is a project with the US time zone, it requires working during EST hours (night in PL)

100% remote, Poland.

Working hours EST.

We’re looking for a Project Support & Coordinator to guide new customers through onboarding and go-live, ensuring a world-class customer experience. You’ll be the key point of contact, coordinating between internal experts and customer stakeholders, and keeping projects on track from kick-off to delivery.

Responsibilities

• Support customers in using the learning software platform.

• Run 1:1 meetings, trainings, and troubleshooting sessions.

• Set up and manage project plans, kick-offs, and follow-ups.

• Proactively coordinate meetings, agendas, and next steps.

• Handle customer requests via email, including bug reports and product feedback.

• Identify issues early and drive problem-solving with internal teams.

Required

• 2+ years of project coordination, project management, or client-facing support experience.

• English C1

• Strong communication, expectation management, and meeting facilitation skills.

• Ability to work autonomously and learn new products quickly.

• Critical and creative thinking with a growth mindset.

• Comfortable working to deadlines and iterating on feedback.