Project Coordinator

Project Support & Customer Onboarding Coordinator

100% remote, Poland.

Possibility to work on Polish or US business hours.

We’re looking for a Project Support & Coordinator to guide new customers through onboarding and go-live, ensuring a world-class customer experience. You’ll be the key point of contact, coordinating between internal experts and customer stakeholders, and keeping projects on track from kick-off to delivery.

Responsibilities

·       Support customers in using the learning software platform.

·       Run 1:1 meetings, trainings, and troubleshooting sessions.

·       Set up and manage project plans, kick-offs, and follow-ups.

·       Proactively coordinate meetings, agendas, and next steps.

·       Handle customer requests via email, including bug reports and product feedback.

·       Identify issues early and drive problem-solving with internal teams.

Required

·       2+ years of project coordination, project management, or client-facing support experience.

·       English C1

·       Strong communication, expectation management, and meeting facilitation skills.

·       Ability to work autonomously and learn new products quickly.

·       Critical and creative thinking with a growth mindset.

·       Comfortable working to deadlines and iterating on feedback.