DBB Process Consultant MtC

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

 The DBB Process Consultant MtC is part of the Standing Organisation and is responsible for safeguarding the DBB template ways of working. This includes assessing and retrofitting template changes into existing processes. The role provides functional and process-related support to DBB key users, ensuring consistent and correct application of the DBB template within the MtC stream. The consultant actively drives conformance to the template ways of working while identifying and implementing continuous improvements. 

Your responsibilities would include:

• defining, maintaining, and governing the Global template

• supporting the E2E Stream Lead in proactively managing the respective E2E process

• validating process designs and ensuring alignment of standard processes and HEPM

• translating process standards into solutions across CORE and business platforms

• highlighting inconsistencies between standard processes and CORE/business platforms

• proposing redesigns of existing processes and designing new processes/advanced functionalities based on improvement opportunities and stakeholder input

• creating and updating procedures and manuals for CORE and business platforms that detail processes and serve as a basis for work execution

• managing DBB artefacts (SOPs, training materials, HEPM flows, etc.) to ensure consistency and up-to-date documentation

• facilitating process change requests and temporary derogations

• analysing the impact of requested functional changes and advising stakeholders

• introducing and rolling out new functionalities (retrofit template changes to live OpCos) and assessing business implications

• guiding OpCos to follow standard processes and supporting UAT coordination

• notifying stakeholders of major incidents affecting business and communicating possible workarounds

• evaluating the impact of new capabilities on the current Global template

• collaborating with Functions and Reference Groups (selected OpCos) to assess improvement potential

• proposing, implementing, and monitoring measurable PPIs; driving continuous improvement initiatives based on PPI results

• supporting effective change management to ensure adoption of process and capability changes, including engaging stakeholders, creating awareness and urgency, incorporating change management activities into program plans, and addressing cultural sensitivities.

You are a good candidate if you:

• bring 3–5 years of experience in a similar role within a complex international environment and/or the FMCG industry

• have experience in business process design and modelling techniques and tools

• communicate complex topics clearly and effectively to diverse stakeholders

• demonstrate strong consultancy skills and show critical thinking when required

• possess experience in sales, including customer master data management, customer segmentation (global & local), pricing & discount management, commercial assets management (cts), and understanding of order management processes

• have practical experience in logistics, including sales order management, handling of sales orders (allocation, picking, loading), transport management (basic), delivery to customer, unloading at the warehouse, route settlement, and rpm management

• manage finance activities, including billing, credit risk management, collection and allocation management, pricing & discounts maintenance, and dispute resolution.

  What we offer:

• Private Medical Healthcare

• Performance bonus

• Pluxee card

• Life insurance

• Referral program

• Development opportunities

• Local and global job opportunities within HEINEKEN

• Hybrid work model

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.