Junior Collections Specialist with Dutch

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• acting as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen

• managing customer relationship and ensure a high level of service is provided at all times

• activities related to collections & disputes

• handling incoming and outgoing calls with customers

• identifing held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy

• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes

• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan.

You are a good candidate if you have:

• Dutch language skills on a C1/ native level

• English language skills on a minimun B2 level

• experience related to Order to Cash/Collections area

• strong communication and problem solving skills

• experience with SAP and Excel systems

• ability to deal with resistance

• understanding of end2end Order to Cash process

• business knowledge

• written and verbal communication skills

• experience in multi-national environment (incl. Shared Services Centres).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.