Customer Account Representative (LIT)

If you are a native Lithuanian speaker with strong organizational skills, this opportunity is for you!​ Work with international clients and support tax refund processes within a multinational customer service team as a:    

Customer Account Representative (LIT) Ref. no: CAR/09/2025/W ​ 

🚛💼​Company: A leading European tax refund service provider specializing in Excise Duty refunds for the International Road Transport Industry. 

🎯Your role: You will manage a portfolio of Lithuanian-speaking customers, ensure smooth tax refund processes - excise duty, and provide expert advice. 

📍Location: Warsaw (1 month on-site, then hybrid model)    ​ 

What will you be doing?  

💼 Customer Account Management: 

✔️ Prospecting and onboarding new customers. 

✔️ Maintaining customer data and verifying documents within the internal system.​  

✔️ Building and sustaining strong relationships through email, telephone, and other channels. 

✔️ Upselling additional company services and offering professional expertise on Excise Duty refunds.  

📑 Tax Refund Operations: 

✔️ Verifying and processing customer documents for Excise Duty refunds. 

✔️ Calculating refund amounts and submitting claims. 

✔️ Handling appeals, audits, and supporting authorities on behalf of customers. 

✔️ Managing invoicing, refund transfers, and payment follow-ups.  

📢 Regulatory & Process Improvement: 

✔️ Staying up to date with Excise Duty regulations and legal changes. 

✔️ Collaborating with tax and customs authorities when necessary. 

✔️ Testing software changes and participating in process optimization projects.​  

What will help you succeed? 

✅ Minimum 2 years of experience within customer service area, or in similar position.  
✅ Strong numerical, analytical, and organizational skills.
✅ Ability to work efficiently under strict deadlines and process high volumes of data.
 ✅ Proficiency in IT tools, especially MS Office. 
✅ Strong communication skills and a commercial mindset. 
✅ Native Lithuanian speaker with professional competency in  English. (Polish as nice-to-have). 

Why is it worth it? 

💎 Additional perks: private medical care - Enemed, Multisport card (partially financed by the company), life insurance - Generali, budget for home-office: computer equipment, phone, etc., supplement for vacation "Wczasy pod gruszą", annual bonus.   

💎 ​Hybrid model with 3 days on-site and 2 days home-office. ​  
💎 Collaborate with a global team and practice foreign languages daily.​ 

🚀 Your next career step starts here! My name is Ania, and I will guide you through this recruitment process. If you have any questions, feel free to reach out!  
📧 Email: ​anna.drzal@hrcontact.co 📲​ Phone: ​+48 503 922 611 

hrcontact.co  

 CAZ: 118289