Order to Delivery Specialist (with Estonian)

Join L'Oréal as an Order to Delivery Specialist!  

Are you a highly organized, customer-focused professional with a passion for ensuring seamless operations? Do you thrive in a dynamic environment where you can make a tangible impact on customer satisfaction? We are seeking a highly Motivated Order to Delivery Specialist to join our dedicated team and elevate our customer experience.  

At L'Oréal, we believe in beauty for all, and our commitment extends to every interaction with our valued partners. This role is crucial in maintaining strong relationships with our strategic customers and ensuring their orders are processed and delivered with efficiency and care.  

💡As Order to Delivery Specialist, you will: 

• Be the single point of contact for a specific portfolio of our strategic customers. Your mission is to expertly handle all inbound and outbound contacts, enriching our 360° customer view through seamless written and verbal communication.

• Manage both customer-facing activities and the entire order-to-delivery process for your assigned group of key accounts, ensuring an exceptional experience from start to finish.

• Proactively ensure order processing and follow-up until the delivery.

• Carry out the treatment of claims and disputes, manage returns and rebates.

• Collaborate closely with Invoice to cash teams and key business stakeholders involved in the process (sales).

• For all customers, except strategic ones, carry out phone calls, e-mail and online communication to fix customers’ queries and deliver a positive customer experience, providing consistent answers.

• Inform customers in case of delay in delivery, return or refunds.

• If outsourced, could perform outbound calls and relational NPS surveys as needed.

• Carry out internal/external communication about customer issues: handle phone calls, e-mail and online communication to fix customers’ requests & complaints and deliver a positive customer experience.

• Ensure end-to-end case management on order to delivery for his/her own portfolio.

• Ensure the implementation of service offer.

• Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders.

💡You are a perfect match if you have: 

• Proficiency in the following languages is a must: English and Latvian.

• Exceptional communication skills, both written and verbal, with a customer-centric approach. 

• Ability to manage multiple tasks, prioritize effectively, and work well under pressure. 

• Strong problem-solving abilities and attention to detail. 

• A collaborative spirit and the ability to build strong relationships with both internal and external stakeholders. 

• Experience in customer service, order management, or a related field will be a plus.

🔥We offer:  

• Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader.

• Plenty of opportunities to grow – cross-divisionally and functionally.

• Rich e-learning package.

• An attractive benefits package includes a sports card, private health care, life insurance, pension package, and an internal boutique with a discount, product allocations, and much more.

• Annual bonus system.

• Diversity & Inclusion: L'Oréal promotes equal opportunity, diversity and inclusion. We prevent discrimination and harassment of any kind based on gender, skin color, religion, sexual orientation, origin, or disability. We walk the talk every day when it comes to Diversity & Inclusion.

• Hybrid working system after first 3 months - 3 days from the office, 2 days remotely.

• Sustainable office in the center of Warsaw. 🌍