Partner Success Manager

Partner Success Manager (Healthcare/Tech) 🚀

Shape the Future of Laboratory Diagnostics

TL;DR

- 🏢 Role: Partner Success Manager

- 📍 Location: Wrocław (Wyspa Słodowa)

- 💼 Type: Full-time (hybrid, 3-4 days office)

- 💰 Salary: 8-12k PLN net (B2B) or equivalent (employment contract)

- 🤝 Real ownership stake through quarterly ESOP distributions (after 1 year)

- 🌱 Level: Senior (5+ years experience)

About Labplus

We're revolutionizing healthcare by making laboratory results instantly understandable and actionable. Our AI-powered platform is already interpreting over 1M tests, impacting hundreds of thousands of lives, and is trusted by 50% of Poland's laboratory market.

Your Impact

As our Partner Success Manager, you'll be at the forefront of healthcare innovation, directly responsible for:

- Developing strategic partnerships with major laboratory networks

- Scaling our solution across new partners and markets

- Building and optimizing partner success processes

- Driving measurable improvements in healthcare delivery

A Day in the Life

Morning:

- Strategic call with a laboratory management about expansion plans

- Partner performance review with your key account

- Team sync on new feature rollout

Afternoon:

- On-site visit to a partner's main facility

- Workshop with partner's team on adoption strategy

- Planning session for upcoming partner initiatives

What You'll Do

Strategic Partnership Management (50%):

- Own relationships with C-level stakeholders

- Drive partner satisfaction and growth

- Lead quarterly business reviews

- Develop expansion strategies

Growth & Development (30%):

- Identify and execute growth opportunities

- Support partner marketing initiatives

- Track and improve partnership KPIs

- Create and document success stories

Team Leadership (20%):

- Build and optimize partner processes

- Coordinate cross-functional support

- Drive continuous improvement

- Share market insights with product team

What You Need

Must Have:

- 5+ years in B2B relationship management

- Track record of growing strategic accounts

- Exceptional communication skills

- Strong analytical and problem-solving abilities

- Fluent English and Polish

Nice to Have:

- Healthcare/medical industry experience

- Experience with SaaS/technology products

- Project management certification

- Additional languages

Why Join Us?

🚀 True Ownership

- Direct impact on company strategy

- Build and own your domain

- Work directly with founders

- Shape healthcare innovation

💰 Comprehensive Package

- Competitive base salary (8-12k PLN net B2B)

- Performance-based quarterly bonus

- Equity through ESOP program

- Home office setup budget

📈 Growth Opportunities

- Fast-track to leadership positions

- International expansion projects

- Personal development budget

- Direct C-level mentoring

Success Stories

"Joining Labplus was the best career decision I've made. The impact we have on healthcare is incredible, and the growth opportunities are limitless." - Kinga Chojnacka, Patient Success Manager

"What sets Labplus apart is the combination of healthcare impact and startup dynamics. Every day brings new challenges and opportunities." - Magdalena Kutiak-Pecka, Operations Manager

Our Values

- Patient-first thinking

- Ownership mindset

- Data-driven decisions

- Continuous innovation

- Transparent communication

Office & Culture

- Modern office in the heart of Wrocław (Wyspa Słodowa)

- Knowledge sharing sessions

- Flexible working hours

- Collaborative environment

Interview Process

1. Pre-screening Call (15-20 min)
2. First Interview - online (45-60 min)
3. Case Study & Second Interview (120 min)
4. Final Meeting with CEO (60 min)
5. Offer & Finalization

FAQ

Q: What's the work model?

A: Hybrid, with 3-4 days in the office. We believe in the power of in-person collaboration while maintaining flexibility.

Q: Will there be travel involved?

A: Yes, occasional travel to partner sites (1-2 times per month).

Q: What's the team size?

A: You'll be working with a core team of 15 people, with plans to grow significantly in 2025.

Q: What's the growth potential?

A: Enormous. We're expanding across Europe, with opportunities to build and lead teams as we grow.

Ready to Impact Healthcare?

If you're excited about transforming healthcare and building something meaningful, we'd love to talk. Apply now with your CV and a brief note about why you're interested.

Labplus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required: CV in English + brief introduction

Data processing information: 

By applying to Labplus, you consent to the processing of your personal data by Labplus S.A. with its registered office in Wrocław (Wyspa Słodowa 7, 50-266 Wrocław, Poland) for recruitment purposes. The data controller is Labplus S.A.

Your data will be processed based on Article 6(1)(c) of GDPR (legal obligation under the Labor Code regarding data specified in Article 22(1) of the Labor Code) and Article 6(1)(a) of GDPR (consent for processing additional data, e.g., included in your CV but not required by law). Providing your data is voluntary but necessary to participate in the recruitment process.

You have the right to access, rectify, erase, restrict processing, transfer your data, withdraw your consent at any time (which will not affect the lawfulness of processing based on consent before its withdrawal), and lodge a complaint with the President of the Personal Data Protection Office.

Your data will be stored for 6 months after the recruitment process ends. You may additionally consent to participate in future recruitment processes - in this case, your data will be stored for 2 years or until you withdraw your consent.

Your data may be shared with entities supporting us in the recruitment process (e.g., recruitment system providers) based on appropriate agreements.

For matters regarding personal data protection, you can contact us at: rodo@labplus.pl.