Product Manager - Retention

As a Product Manager in the Retention domain, focusing on customer communication, you will help optimize and further develop how we communicate with our customers across different channels. Working within the product area, you will be at the intersection of business, compliance, operations, development, and user experience. You will gather and document requirements and prioritize them in line with the company and domain vision. You will also define product success metrics and set and evaluate targets together with the team and business stakeholders.

The Retention team provides the organization with a custom-built toolbox that supports engaging and timely communication with players across multiple channels. As a key part of the player lifecycle, the Retention domain focuses on keeping players engaged and encouraging them to return through relevant and well-timed communication.

We’re driven by excellence and fueled by innovation, and now we’re looking for someone who wants to be part of that journey.

YOU WILL BE RESPONSIBLE FOR:

• Setting the mission, vision, and product strategy for your market.

• Building an in-depth understanding of our customers, including their needs and what

• motivates their behaviours; and what communication channels that are best to reach though.

• Constantly explore new ways to optimise deliverability of our communication and the tools used

• Identify and realising value creation opportunities

• Estimating and scoping of activities along with the development teams

• Proactively reach out to compliance and other support functions in the organisation to make sure all internal as well as external requirements are met, interpreted in the right way, and developed.

• Working closely with our current external vendors for maintenance and new product discovery

• Reading, interpreting, and assessing technical documentation (API, etc.)

• Developing documentation to support the business functions

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

ESSENTIAL SKILLS:

• Experience in Product Management

• You know how to translate quantitative data, A/B-testing results, and qualitative insights into informed product decisions and roadmaps and communicate this to the company as a whole

• A high level of analytical and problem-solving skills with strong attention to detail and a customer value-driven mindset

• Great communicational skills in English, both written and spoken

NICE TO HAVES:

• Experience with digital marketing

• Experience in using data visualisation tools such as Tableau, Datadog, etc

• Experience working with CRM tooling and user lifecycle management

WE OFFER:

• Hybrid work policy

• 4 weeks of Workation (T&C apply)

• Benefits package - 800 PLN net (B2B)/gross (UOP) monthly with access to the cafeteria platform (private medical care, insurances, sports card)

• Training budget

• ICAS assistance program that can provide help and guidance during challenging moments.

• Our office provides complimentary snacks and drinks; on Mondays, we serve complimentary breakfast.

• Team and office social events throughout the year

• Free parking for bicycles and motorcycles

• Free gym in the building

• Equipment: MacBook Pro + smartphone (iPhone or Samsung)

WHO WE ARE:

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 21 offices worldwide.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English we’d like to see your CV in English please**