Client Experience Partner

As a Lexmotion Law Company, we help people from all over the world claim their EU Polish citizenship based on their Polish roots so they can fully enjoy all EU rights. We proudly help to expand our clients’ life choices by connecting them to their EU citizenship — while challenging ourselves to lead each legal journey in a simplified & humanized way.

We seek a dedicated Client Experience Partner to join our team and contribute to our daily operations. 

Your responsibilities

You will take full ownership of the end-to-end service cycle — ensuring smooth delivery to our international clients from the very first interaction through to successful completion of the Polish/EU citizenship process. This includes planning, organizing, controlling, and monitoring all necessary operations. Additionally, you will:

• Build strong relationships with individual clients internationally through open and consistent communication.
• Independently manage both volume and complex, long-term cases.
• Ensure stable and efficient cooperation with clerks and public institutions.
• Identify opportunities for optimizing client experience and internal processes — and actively bring them forward.
• Prepare applications for Polish citizenship and registration of Polish vital records.
• Evaluate and analyze foreign documents and other pertinent data.
• Mentor team members on adopting a “client-in-the-center” approach.
• Proactively seek input from team members and foster collaborative idea-sharing.
• Work extensively with CRM systems and project management tools (such as Asana, Jira, Miro) to ensure operational excellence and continuous improvement.

Our requirements

To succeed in this role, you must meet the following criteria:

• Proven experience working with international clients in the B2C sector.
• Hands-on knowledge of customer service or equivalent experience in a client-facing role.
• Excellent command of English (C1/C2), both spoken and written.
• Strong organizational skills, including task prioritization and a responsible approach to commitments.
• Proactive communication skills, with the ability to identify and articulate improvement opportunities — both in client service and internal workflows.
• Openness to feedback and ability to give it constructively.
• Proficiency in business tools, especially CRM systems, ASANA, Jira, Miro.
• Alignment with our core values: knowledge, teamwork, caring, and maturity.

While not mandatory, we’d be thrilled if you also bring:

• Experience in working within a startup environment, especially in tech, SaaS, or related sectors.
• Background in managing long-term client projects or processes (e.g., several months in duration).
• A tech-savvy mindset and a passion for process optimization.

What we offer

• Attractive work environment within a company with a clear mission, vision, and supportive values.
• Hybrid work model and flexible working hours.
• Stability through permanent employment contracts and an attractive package including salary, Multisport benefits, and medical insurance.
• Opportunities for both professional and personal growth.
• Dedicated support from experienced mentors, the leadership team, and colleagues.
• A friendly atmosphere with tasty snacks and beverages.
• An attractive office location in the heart of old town Krakow.