Customer Success Account Manager (B2B SaaS, SMB)

Customer Success Account Manager (B2B SaaS, SMB)

At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices thanks to our process-oriented SaaS CRM.

We’re hiring a Customer Success Account Manager to own a portfolio of SMB accounts and be accountable for retention, renewals, and expansion. You’ll still sit in Customer Success, but you’ll operate with an AM mindset: value realization first, commercial outcomes as a result.

In your role as a Customer Success Account Manager, you'll empower customers to fully utilize the system.

Ready for your next adventure?

Your key tasks will be:

• Own a book of business — hit targets for NRR (Net Recurring Revenue), forecast renewals, and manage risk proactively.

• Onboard & accelerate time-to-value — lead kickoff, configure processes, and drive early adoption.

• Run executive cadences — QBRs, success plans, and stakeholder mapping (incl. C-level).

• Drive expansion — identify use-case growth, propose packages, handle offers, and close upsell/cross-sell (partnering with Sales when needed).

• Lead the day-to-day partnership — advisory video calls, playbooks, and proactive support to prevent escalations.

• Monitor health & usage — act on signals, run adoption campaigns, and remove blockers.

• Be the voice of the customer — feed insights to Product/Support/Marketing and document in Livespace.

• Educate customers at scale — webinars, how-tos, and short training sessions.

• Collaborate with Customer Success Account Managers to ensure a consistent customer experience.

KPIs you’ll own

• NRR and churn

• Expansion MRR and renewal rate

• Health score coverage, risk detection → resolution

• CSAT/ NPS

About you

• 2+ years in Account Management, Sales or Customer Success for B2B customers, preferably owning renewals and expansions.

• Comfortable with targets, negotiations, pricing options, and light commercial/legal basics.

• Understand how sales teams operate (bonus if you’ve sold or supported sales orgs before).

• Polish: native (spoken/written). English: communicative (B2).

• Confident with virtual training, tough conversations, and exec presence.

• Analytical & organized — forecasting, account plans, and crisp documentation.

Nice to have

• Experience at a SaaS company serving sales teams.

• Built or ran customer education programs.

• Automation experience with Zapier / Make.com.

• Tooling familiarity: Livespace, Intercom, Jira, Confluence

What we offer

At Livespace, your work matters. Not only do we provide an environment where everyone can excel and achieve their full potential – we have fun doing it!

• 7,000–10,000 PLN net (B2B invoice) + monthly performance bonus tied to portfolio results.

• Monthly NAJS benefit budget (e.g., sports package).

• Flexible work — 100% remote or hybrid from our Warsaw (Mokotów) office.

• Strong enablement and continuous learning.

• MacBook and anything you need for a great setup.

• Real ownership, low micromanagement, and space to test ideas.

• A supportive, down-to-earth team (and yes, Kahoot glory in weekly All-Hands meeting).

We’re waiting for you. Apply now!

Why join Livespace?

We've got 4 great reasons for you!

You'll be creating a CRM that has our clients' hearts.

• Livespace looks at sales differently, our process-focus means that our clients are working in a CRM that really reflects their day-to-day and helps them practically achieve their targets and goals.

You'll be responsible for your own backyard.

• We say no to micro-management. We take ownership of our work and strive to perform at a recommendation-worthy level at all times. And, because we work in Scrum, we're able to keep random tasks and unplanned work from causing chaos in our everyday work.

You'll have room to experiment.

• We're ambitious, creative, and like to take on new challenges and ideas while keeping in mind the risk and consequences involved. We're not afraid of making mistakes, but we do like to learn from them as fast as possible.

You'll have room to grow and experts to lean on.

• We pride ourselves on being experts and keeping a growth-mindset going in everything we do. Sharing knowledge and best practices are at the heart of culture. We make sure to stay on top of the innovation and take advantage of outside expertise as part of our everyday work.

Reporting to

Customer Success Team Manager

Seniority Level

Specialist

Who you will meet with during the recruitment process?

• Head of Sales - Bartosz Michałowski

• Customer Success Team Manager - Filip Poniedziałek

• CRO  - Marcin Stańczak (depending on his availability)

Good to know

All positions require a short, job-specific assignment to be completed.

About Livespace

Every day, Livespace enables over 1200 companies around the world to optimize their B2B sales activities and exceed their targets. Our mission is to foster SMB success through process automation and cultivating sales expertise.