HR Services Senior Associate (M/K)

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Along with ManpowerGroup Solutions we are seeking an experienced HR Services Senior Associate (M/K) to join our client’s team. This role is ideal for a highly skilled HR operations specialist who can independently manage complex Tier 1 and Tier 2 HR service processes across the EMEA region – and frequently beyond it. The successful candidate will act as a key point of escalation, ensure operational excellence, support global HR processes, and drive improvements in HR systems, documentation, and data governance.

This position requires strong judgment, deep operational expertise, and the ability to work efficiently in a fast-paced, international environment.

Location: hybrid work model – 2/3 days per week from the Warsaw office

Salary: 90 – 115 PLN/h + VAT B2B or employment contract 13 000 – 15 000 PLN/month gross

Start Date: ASAP

Project duration: until the end of the year

Job Summary

The HR Services Senior Associate is a senior specialist responsible for executing and overseeing advanced Tier 1 and Tier 2 HR service processes, ensuring accuracy across HR systems, and resolving complex or sensitive employee issues. The person in this role acts as a subject matter expert, provides guidance to others, supports global and regional HR operations, and participates in HR systems testing and process optimization initiatives.

Responsibilities:

– Life Cycle and System Updates

• Executes all Tier 1 and Tier 2 lifecycle change processes across EMEA and supports broader global HR processes

• Manages additional advanced Tier 2 processes, such as Benefits, Compensation, and Leave of Absence

• Acts as a point of escalation for atypical or complex employee queries, providing expert guidance and solutions

• Ensures end-to-end process execution and supports improvements in workflows and documentation

• Owns HR system data accuracy, maintains employee files, and supports UAT (User Acceptance Testing) for HR system updates

• Prepares regular and ad-hoc reporting for HR stakeholders and leadership

• Handles highly sensitive personnel issues requiring advanced judgment and confidentiality

– COE (Centre of Excellence) Process Expertise

• Demonstrates a strong understanding of EMEA and global COE programs and processes

• Provides expert guidance to line managers and employees on COE-related topics and escalates issues as appropriate

• Manages complex COE processes in areas such as Benefits, Leave of Absence, and Compensation

• Supports process design, documentation updates, and COE project work

– Operational Excellence

• Oversees updates to the HR knowledge library, including maintenance of multilingual content

• Navigates multiple HR systems (including Workday) to resolve advanced queries requiring considerable judgment

• Monitors and supports achievement of SLA and KPI targets; recommends operational improvements

• Ensures full compliance with SOX, data governance standards, and internal HR policies

• Maintains impeccable data quality in transactions, communication, and stakeholder interactions

• Serves as a first point of escalation within the HR Services team, ensuring adherence to processes, SLAs, and quality standards

– Project Management

• Participates in regional and global HR projects, including process standardization and system optimization

• Supports translation and localization work as needed

• Contributes to documentation improvements as part of organizational redesign initiatives

Qualifications:

• High school diploma/GED required; higher education is a plus

• Minimum 4+ years of relevant experience in HR Services, Shared Services, or HR Operations

• Specialist-level expertise in Benefits or Leave of Absence within Europe; experience supporting multiple countries is strongly preferred

• Strong autonomy, ownership, and ability to manage complex operational workloads

– Skills

• Fluent in Polish and English (additional languages welcome)

• Advanced proficiency in Microsoft Office (Word, Excel)

• Strong understanding of regional absence policies (sickness, parental, maternity/paternity, special leave)

• Hands-on experience with Workday and HR systems; experience supporting multiple EMEA countries preferred

• Exceptional attention to detail, analytical thinking, and excellent customer service orientation

Offer:

• Hybrid work model (2-3 days/week in Warsaw city center office)

• Opportunity to work in a global, fast‑growing organization

• Professional development through internal trainings and access to international HR processes

• Participation in global and regional projects, including UAT and process improvements

• Daily cooperation with international teams across EMEA

• Friendly, inclusive culture and supportive onboarding

• Access to paid benefits (medical care, sports card, life insurance)

Please submit your CV in English.

Employer: ManpowerGroup Solutions Sp. z o.o.

Employment is provided through an agency under an outsourcing model.