Customer Support Specialist with French

Our Opening and Your Responsibilities

As a Customer Support Specialist, you will be responsible for assistance in processing orders accurately and efficiently, as well as providing excellent customer service to our clients from France and other EU countries.

Your responsibilities will include:

• Providing support for Customers by emails and phone to all inquiries in the areas of pricing, product availability, basic product specifications, complaints, parts identification, order status and sales leads,
• Assistance in entering customer orders accurately and efficiently into the system,
• Working closely with our sales and logistics teams to ensure timely and accurate order fulfillment.

What You Need to Succeed

• Excellent English and Polish skills (min. B2),
• Proficient French skills (min. C1),
• Data entry skills and attention to detail,
• Problem solving skills,
• SAP knowledge would be a plus. 
• Eligibility to work in PL.

Our Offer to You

• Contract of employment [umowa o pracę] (we want you to join us for the long run :)
• Annual bonus 💰, 
• Festive benefits paid in April and December,
• Flexible working hours, 
• Hybrid work model (3 days a week from home) 🏠, 
• Medical care with the basic dental package, 
• Possibility to extend medical care to family members and/or Damian Medical Center, 
• Life insurance with possible extension for your family members, 
• Medicover Sport card,
• Language courses, 
• Paid employee referral program, 
• Wellbeing activities* 
• Space for your initiatives, charity & CSR actions, and improvement ideas, 
• Supporting your development through a vast training offer 🚀, 
• Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
• A diverse and inclusive workplace.