Customer Service Specialist with German

Your responsibilities

• accepting and processing home appliance orders from our retail partners (B2B);

• direct contact with our partners via mail and/or phone;

• checking the ability to deliver, possibly offering alternative solutions and product advice;

• creation of offers in coordination with the sales force;

• clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;

• capture home appliance returns based on defined policies;

• delivering input to continuous improvement and potential enhancements of processes and solutions.

Our requirements

• min. C1 level of German language and communicative level of English language;

• relevant work experience (about 2 years) in a customer care area;

• good MS-Office skills and already first experience and skills in SAP (nice to have);

• team player able to work in cross cultural team;

• proactive approach and improvement-focused attitude.