Resident Manager (all genders)

Ready for your next MILESTONE?

Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Milestone Living, you'll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.

What You'll Do:

• Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.
• Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
• Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
• Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.
• Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.

What We're Looking For:

• Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
• People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
• Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
• Communication Skills: Fluency in German (C1/C2) and English (C1/C2), with additional languages a plus.
• Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.

Why us?

At MILESTONE, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.

• Comprehensive private medical care
• Flexibility with remote work options
• Special Milestone Birthday Gift: Choose a day off to celebrate
• A dynamic, young, and creative team that values openness to new ideas and solutions.
• Engaging challenges and a variety of projects.
• A supportive and collaborative work environment.
• Additional 13-month salary

Sounds good? Apply now by submitting the form!

Our recruitment process is quick and simple—with just two steps to ensure we're the perfect match.