Partnership Account Manager

Meet Packhelp. We're are helping nearly 80,000 companies across the World.  On the outside, we’re a packaging company, but look a little closer and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We are looking for an experienced and highly motivated Partnership Account Manager to join our team. This role is for someone who thrives in a dynamic environment, communicates with confidence, and can manage multiple priorities without losing focus on quality and results.

You will take: full ownership of relationships with key B2B partners, ensuring smooth cooperation, high-quality project delivery, and long-term business growth.

You will act as a strategic advisor to our clients, coordinate cross-departmental work, and manage end-to-end projects — from briefing and planning to execution, reporting, and optimization.

What you’ll do

• Manage and grow relationships with key B2B partners, ensuring long-term satisfaction and business expansion.

• Lead meetings, negotiations, and strategic discussions with senior-level client stakeholders.

• Coordinate and deliver projects end-to-end: from receiving the brief, through planning, execution, cross-team alignment, to reporting and post-analysis.

• Act as the main point of contact for assigned clients — ensuring clear communication, expectation management, and proactive issue-solving.

• Work closely with internal teams including production, logistics, marketing, IT, pricing, and operations to ensure timely and high-quality delivery.

• Identify client needs, market trends, risks, and opportunities — and recommend actionable solutions.

• Track and analyse performance metrics, prepare reports, and translate data into business insights.

• Prioritise tasks effectively in a fast-paced environment, managing multiple projects simultaneously without compromising quality.

• Take ownership of outcomes, not just processes — ensuring that results are delivered on time and to the highest standard. 

Requirements, must-have:

• Fluent English and Polish - proficiency (C1), both written and spoken.

• Minimum 3 years of experience as a Project Manager, Account Manager, Partnership Manager, or in a similar client-facing role.

• Proven experience working with large B2B clients, including leading meetings, negotiations, and managing expectations.

• Strong confidence in business communication across different levels of an organisation.

• Demonstrated experience in end-to-end project management.

• Ability to work under time pressure while maintaining high-quality standards.

• Experience in cross-functional collaboration with teams such as production, logistics, marketing, IT, and pricing.

• Excellent communication skills — clear and structured emails, briefs, and verbal communication.

• Strong sense of ownership and accountability for delivering results.

• Basic data analysis skills — ability to identify trends, issues, and recommend next steps.

• Ability to manage multiple ongoing projects simultaneously.

Nice to Have:

• Experience in the packaging or e-commerce industry.

• Familiarity with tools such as HubSpot, Slack, PowerBI.

• Solid working knowledge of Excel/Google Sheets (SUMIF, COUNTIF, VLOOKUP, filtering, sorting, pivot tables).

• Understanding of basic business/sales concepts (e.g., margin vs. markup, AOV, GMV, EBITDA).

• Knowledge of production or supply chain processes.

 Benefits:

• Top-notch HQ – 2500 square meters filled with tech and goodies such as a barista, lunches, and brunches! All in a great location, close to the city center and with access to free parking spaces

• Flexible working hours – here comes work-life balance and possibility to work remote  

• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software

• Health & Wellness  –  private healthcare, life insurance, mental health support, and a subsidized MultiSport card

• Fair compensation – performance-based pay raises and bonuses for employee referrals

• Career development – internal workshops, training sessions, and learning budget

• Work from the places you love most  – possibility to work remotely from anywhere in the world for up to 90 days a year****

• Vacation & time off  – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place